Orders are normally dispatched as quickly as possible after payment is confirmed. Standard delivery times will depend on the delivery service used. You will receive any available tracking information once your order has been dispatched.

Yes. Our phones come with a 12-month HRTECH warranty covering faults
and issues affecting the normal operation of the device. The warranty does not cover accidental damage, liquid damage, physical damage, misuse or unauthorised repairs.

Yes. If you change your mind about your purchase, you may be able to return your order in accordance with our returns policy and applicable UK consumer rights. Items must be returned in the required condition. Please see our Returns & Refunds Policy for full details.

Simply complete our Trade-In Form with details about your current
device, including the model, storage, condition and battery health where available. We will review the information and provide you with a trade-in valuation. Final valuations may be subject to inspection of the device.

Once your trade-in has been agreed and the device has been checked, we will arrange
payment using the agreed payment method. The final amount will depend on the condition and details of the device.

Our phones are pre-owned devices that are carefully checked and tested before being
offered for sale. The exact condition and battery health of each device will be clearly stated on its product listing. Where applicable, devices may have had parts replaced or other refurbishment work carried out.

Yes. Our website only shows phones that are currently available in stock, but we can
help you find other models to suit your needs. Use our Find Your Perfect Phone service and tell us your preferred budget, model, storage, colour, size and other requirements. We can then look for suitable options and provide you with available choices and quotes.

Absolutely. Our Find Your Perfect Phone service is completely free. Simply tell us what you’re looking for, your budget and what matters most to you. We can help you compare suitable phones and find an option that fits your needs.

Yes. We can help you compare available phone contracts and SIM-only options based
on your requirements and budget. We can help you understand your options and find deals that may be suitable for you. Any contract or SIM agreement will be between you and the relevant network/provider.

We can consider a wide range of phones and devices. The value will depend on the
model, storage, condition, battery health and current market value. Complete our Trade-In Form and we will assess your device.

Yes. HRTECH offers repair services for supported devices. Available repairs, prices
and turnaround times depend on the device and the fault.

Contact us with details of the issue and we can advise you on the available options.

Collection may be available depending on the product and arrangements. Please
contact HRTECH before ordering if you would like to discuss collection.

This depends on the individual phone listing. Any accessories included with the purchase will be clearly stated in the product description.

We also sell a range of chargers, cables, cases and other accessories separately.

Yes. Accessories listed as new will be supplied as new products. The condition of
each product will be clearly stated on its listing.

You can contact us through our website, social media or by phone. We aim to respond to customer enquiries as quickly as possible.

Yes. We are here to help before, during and after your purchase. If you have a question about your order, device, warranty or another HRTECH service, please get in touch and we will do our best to help.

If you cannot find the answer you’re looking for, contact HRTECH and our team will
be happy to help.