Terms and Conditions

Selling Tech Products

How Is the Contract formed

- By clicking ‘Confirm Your Order’ you are offering to supply your Item(s) to us for the price set out in our Valuation.
- We will confirm our conditional acceptance to you in writing by sending you an email that confirms that your order has been processed and the Item(s) should be sent to us (“Order Confirmation”) for Quality Assessment. Please note that any obligation we may have to pay for your Item(s) is conditional upon your Item(s) passing our Quality Assessment.
- The Contract between us, which sets out your and our legal obligations to each other as set out in these Terms and Conditions, is formed when we send you the Order Confirmation.
- Where there are a number of Tech or Media Items in an Order and acknowledged in the Order Confirmation, the agreement for the sale of each Item forms a separate contract between you and us. The contract for each Item is subject to that Item passing our Quality Assessment.
- All Tech products sold to us are checked by our Quality Assessment team or a quality control team of one of our nominated partners during the Quality Assessment process. If your Tech product(s) fails our Quality Assessment process it will be because the Item that you have sent to us is NOT as you have described it when entering the details (providing the required information as prompted by us) of this Item on our web service(s), website(s) and therefore the information you have provided during the selling process to us does not match that gathered by our Quality Assessment team when reviewing the Tech product(s) that you have sent to us.
- Each Tech product(s) that you sell to us should match, where applicable, and, including but not limited to the, make, model, size, colour, and condition that you describing it when using our web service(s), website(s) to sell your Tech product(s).
- When we quality assess your Tech product(s) at our facilities, or in a place nominated by us solely, we will use the Condition Specifications which are given below, which were presented to you on our web service(s), website(s), when you described the condition of the Item to make sure that the Tech product(s) you sent to us is as you described it on our web service(s), website(s).
- When deriving a offer price for the Item(s) you wish to sell. The Condition you described the Tech product(s) to be in, when selling your Tech product(s), to us on our web service(s), website(s), directly affects the price we offer for it and if we determine the condition to be different from that which you described, we may offer you a revised Valuation.
- For Tech Items, the prices offered to you by us are valid for fourteen (7) days from the date that they are offered to you and you complete a valid transaction on our web service(s), website(s) and after that period you understand, accept and agree that should we not receive your items at our facilities within the period (seven (7) days) that the offer price is valid, that we may revalue your items. Details of what happens when we offer a revised Valuation for Tech product(s) are contained within these Terms and Conditions.
- For Tech Items the Valuation offered to you by us is valid for fourteen (7) days from the date that you place your order, subject to your Items passing our Quality Assessment. If your Items do not pass our Quality Assessment, then we have the right to re-value your Items. In the event we do not receive a reply from the date of our email, we will hold on to your device for (28) days before paying the amended amount. We will usually send you a reminder email if we have not had a reply.
- Any Valuation that we provide to you is deemed to be our property. You must only use the Website’s Valuation service to value Items that you own and are considering selling to us.
- By placing an order on the Website, you are confirming to us that you understand, accept, and agree that we will only provide payment based on Valuations that we have made and that no other valuations by any other method or source will apply.
- You have a legal right to cancel your Contract with us at any time, without giving any reason, within 7 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation). This is called the “Cancellation Period”. However, please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have clicked ‘Confirm Your Order’.
- If you tell us you wish to cancel your order after we have begun providing the services, but before we have received and begun processing your Items, we will make efforts to ensure your order is cancelled.

Return of tech promise

- If you believe that your Package has been lost, damaged or stolen (subject to our confirmation that we have not received your Package) you will be required to provide a valid returns receipt which you will have been provided with by the relevant carrier (being either Evri ParcelShop, the Post Office, or DPD).
- It is your responsibility to obtain a receipt from the carrier and retain this for tracking and insurance purposes. If you cannot provide a valid returns receipt for the Package you wish to claim for then you may not be able to claim for any loss or damage to your Package.
- You must notify us in writing of any loss or damage, giving rise to a claim within twenty-eight (28) days of the date on which your Package was accepted by the Evri ParcelShop, Post Office or Evri as applicable (the date of which will be shown on your returns receipt).
- If you fail to provide a valid receipt within twenty-eight (21) days of the date of your returns receipt, (or seven (7) days if you sent your Items with a DPD courier), we shall not be liable for any loss or damage, unless you are able to demonstrate to our satisfaction that it was not reasonably possible for you to advise us or make such claim in writing within the twenty-eight (28) day time period and subject to you then providing such advice or claim within a reasonable time.
- We shall be entitled to make such investigations as we deem necessary to satisfy ourselves of the validity of any such claim.
- In calculating the value of any claim we shall accept no other valuations than our own for the Items that you may be claiming for and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from the use of our Delivery Services. The full amount the courier pays out will be paid to you.
- We will notify you in writing of the outcome of our investigation and, if your claim is successful, payment of the claim amount will be made via the payment method specified in your account on the Website.

Getting Paid

Payment will be made to you in accordance with these Terms and Conditions.

There are a number of payment methods available to you:

- Bank Transfer:
- PayPal Will incur a PayPal transaction fee.

Refund & Return Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must also provide a eligible and legit reason for return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where NO refunds are granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item back to us.

Shipping returns

To return your product, you should mail your product to us at your own expense.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

The law on data protection sets out a number of different grounds on which we can collect and process your personal information. The table below sets out when we rely on these different grounds:

- Contractual obligations: When we enter into a contract with you we need your personal data to be able to fulfil the contract e.g. if we agree to buy your Phones, we will need your account details to be able to pay you and may also need your address details to arrange for our courier to collect your items.
- Legal compliance: We may be required by law to retain some of your personal data e.g. fraud prevention.
- Legitimate interests: We may use your personal data for our legitimate interests e.g. keeping details of your purchase history so that we can provide you with a personalised service.
- Consent: Where you have given us your consent e.g. where you have ticked a box to say you would like to hear from us about special offers.

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